Return Policy
At F2 Supplements, we want you to be completely satisfied with your purchase. If you're not happy with your order for any reason, we're here to help make it right.
Our Promise: We offer a 30-day satisfaction guarantee on all unopened products. If you're not satisfied, we'll provide a full refund or exchange.
Return Eligibility
✅ Eligible for Return
- Unopened products in original packaging
- Products within 30 days of delivery
- Defective or damaged products
- Products received in error
❌ Not Eligible for Return
- Opened or used products (for safety reasons)
- Products beyond 30 days from delivery
- Products with missing or damaged packaging
Return Process
To initiate a return, please follow these steps:
Step-by-Step Return Process
- Contact Us: Email support@f2supplements.com within 30 days of delivery
- Provide Details: Include your order number, reason for return, and product condition
- Receive Authorization: We'll provide a Return Authorization Number (RMA)
- Package Securely: Pack the item in its original packaging with the RMA number visible
- Ship Back: Send to our returns address using a trackable shipping method
- Receive Refund: Refund will be processed within 5-7 business days of receiving your return
Return Shipping
Return shipping costs and policies vary based on the reason for return:
| Return Reason | Shipping Cost | Notes |
|---|---|---|
| Defective Product | FREE | We provide prepaid label |
| Wrong Item Sent | FREE | We provide prepaid label |
| Customer Preference | Customer pays | Deducted from refund |
| Size/Flavor Change | Customer pays | Deducted from refund |
Damaged or Defective Products
If you receive a damaged or defective product:
- Do not open the damaged product
- Take photos of the damage
- Contact us immediately (within 48 hours of delivery)
- We'll provide a prepaid return label
- Replacement will be shipped at no additional cost
Return Address
F2 Supplements LLC
5142 Bolsa Ave, Suite 105
Huntington Beach, CA 92649
Note: Include your RMA number on the package
Contact Information
For questions about returns, exchanges, or refunds:
Email: support@f2supplements.com
Address: 5142 Bolsa Ave, Suite 105, Huntington Beach, CA 92649
This Return Policy is effective as of the date listed above and applies to all purchases made on the F2 Supplements website.